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Know before you stay

Our Guests

Ukarimu is a peaceful, upmarket guesthouse welcoming families, couples, business travellers and medical visitors. We take pride in providing a safe, quiet and respectful environment for every guest. These standards exist to protect that experience — for you and for everyone else staying with us.

If this is the kind of place you're looking for, we'd love to have you. If you're looking for a party venue or something else entirely, we'd respectfully suggest another establishment would suit you better.

Who stays at Ukarimu

Our guests

Ukarimu welcomes guests who value peace, privacy and quality. Our rooms are occupied by people who treat the space — and others around them — with respect.

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Families & couples on leisure breaks

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Business travellers & contractors on assignment

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Families supporting loved ones at nearby hospitals

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Travellers seeking a quiet, comfortable base

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Arrival & check-in

  • Check-in from 13:00 to 21:00 — late arrival by prior arrangement
  • Ring the bell at the gate on arrival — please do not hoot
  • Present your ID or driver's licence at check-in
  • Check-out by 10:00 — please switch off all appliances and lights and return your key
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Noise & quiet hours

  • Ukarimu is a quiet residential guesthouse — noise levels must be kept considerate at all times
  • Quiet hours are strictly 22:00 to 07:00 — no loud music, gatherings or disturbances after this time
  • Music is welcome at a reasonable volume during the day
  • If you experience a noise issue, speak to the manager on duty immediately
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Visitors & gatherings

  • No unregistered visitors are permitted on the premises without prior arrangement with management
  • Ukarimu does not host parties, social gatherings or events
  • The pool, braai and lapa are for registered overnight guests only — no day visitors
  • Guests found with unregistered individuals on the property may be asked to vacate without refund
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Property & amenities

  • Treat all rooms, furniture and shared spaces with care
  • Do not remove towels, linen or any guesthouse items from the property
  • Report any damage or malfunction to staff immediately
  • Clean up after yourself in communal areas
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Smoking & pets

  • Smoking is not permitted inside rooms or any enclosed common area
  • A designated outdoor smoking area is available
  • No pets unless expressly agreed with management before arrival
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Booking & payment

  • A 50% deposit is required within 24 hours of your quote to confirm any booking
  • Rooms are not held without payment — verbal intent does not constitute a reservation
  • Balance is due on arrival — we accept card or EFT
  • Cancellation 30+ days before arrival: deposit refunded less R300 administration fee
  • Cancellation 7–30 days before arrival: 50% of deposit refunded less R300 administration fee
  • Cancellation within 7 days of arrival: deposit non-refundable
  • No-show: full booking amount payable — no refund
  • Early departure: no refund for unused nights once checked in
  • Cancellation must be communicated in writing via WhatsApp or email to be valid
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A manager is always on site

If anything is not to your satisfaction — or if you have any request at all — please speak to the manager on duty immediately. We are here to help. A concern raised in person is always resolved faster and better than one left for a review platform afterwards.

Did you enjoy your stay?

If we met your expectations, a review on Booking.com, Google or TripAdvisor takes two minutes and makes a real difference to our small guesthouse. We read every one and are grateful for every kind word.

Ready to book?

We'd love to welcome you

If Ukarimu sounds like your kind of place, we'd be delighted to have you. Book directly with us for the best rates and a personal welcome from André.

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